About Us
We began in 2008 with the objective of supporting companies with ambitions in the Internet of Things and Service Business development area.
All experts at Balder Consulting have long experience from line positions in the customer services/aftermarket area. More and more companies are linking their service function to their Internet of Things initiative and that also happened to us in our line careers in the security, telecom and IT industry.
We are networking with many service managers and IoT program managers, mainly in manufacturing and installation companies. Today, we observe that almost all technical companies have established ambitions / initiatives / projects in the Internet of Things and their service functions are often very closely linked to this effort. At the same time service operational excellence and service growth require focus and sometimes the strategic bandwidth, in-house expertise and resource is saturated.
Our expert areas are:
- Business driven Internet of Things development
- Service Business growth from engaging a larger part of the organisation in proactive service sales
- Implementation in large, matrix service organisations
Our Customers leverage on our knowledge and experience whether they want to manage their way forward themselves and just need some support in some specific areas or are interested to get our support in reaching a guaranteed result.
We are passionate about step-by-step development, where each step delivers financial impact. We also like to drive improvements from programs, which are loaded with overall targets and consolidate all initiatives supporting the journey towards set objectives.
Business driven Internet of Things development
For Customers who want to have a guaranteed Internet of Things result within a certain time span we are providing:
For Customers who want to manage Internet of Things development themselves we offer:
- IoT workshop – To reach a common management commitment in how to prioritize IoT vs other opportunities
- IoT vision and strategy – Create a common management view about wanted position, business potential and who the main stakeholders are to define IoT strategy and priority.
- Stakeholder analysis – information requirements and business case verification suitable as input for the IoT roadmap and solution design
- Remote Services analysis – our recommendations in how to improve internal efficiency and Customer offerings with remote services
- Technical analysis – technical capability analysis of installed base, product IoT readiness, IoT solution architecture to ensure stable, future proof solution
- Change readiness analysis – analysis of change mgmt. capabilities
- IoT Road Map – solution development for the coming years for maximum returns.
- Offering development
- Connecting services – design offering to ensure that Customers connect
- Service offerings – design best service offering independently on Customers' make/buy strategy
- Internal and external information offerings – design the offerings in the IoT roadmap.
- Company offering – design future product & services (solution) packages
- Implementation strategy – recommend how to implement IoT designs in the organisation
Service business growth by selling more
For Customers who are focused on results and wants to have a guaranteed Service business growth within a certain time span we are providing:
- End2end Service growth program management
For Customers who want to manage Service business growth themselves we offer:
- Growth workshop – To get a common management commitment on how to grow service business faster
- Growth pre-study – analyse present situation and recommend step-by-step development of service offerings and sales for maximum growth
- Attachment offering – design optimal offering to be sold by product / solution sales and recommend how to implement in the companywide sales force
- Technician sales – design technician offering / procedure for optimal add-on sales and recommend how to implement in the companywide field organisation
- Activation of other sales channels – design of help desk, service management, contract admin, partner, web service sales solutions and recommendation in how to successfully implement those.
- Service portfolio design – upgrade the service portfolio to better support the specific service sales channels in mind.
- Implementation strategy – recommendations in how to implement designed changes
- Project member – be a subject matter expert and assist the initiative to be successful as rapidly as possible.
Attachment offering, technician sales and activation of other service sales channels can all be offered as guaranteed assignments.
Implementation in large, matrix organisations
For Customers who are focused on results and planning for a major change (or are in the middle of the change) we can provide with an guarantee:
- Implementation program management
For Customers who wants to manage or continue managing their service implementation themselves we can provide:
- Implementation strategy workshop – selection of best implementation method
- Risk assessment – execute risk assessment sessions and define mitigation activities to be added to detailed project plan
- Establish the implementation project – define steering, management, quality assurance, risk assessment, work team (with balanced front line representation), project targets and success measures, governance and reporting models, kick off with steering group
- Detailed project planning – analyse present situation and design the best plan
- Design support – design of implementation support to be used by front line
- Design maturity model – design of company specific maturity model to be used by front line
- Communication plan – identification of stakeholders and design of communication plan jointly with company marketing/communication
- Verification – ensure front line trust and commitment before roll out (based on our own and selected key people subject matter expertise)
- Pilot planning – plan verification of designs and training of local transformation managers
- Project member – participate in the project as a sub-project leader or subject matter expert to ensure ongoing success.
Balder Consulting’s core values are:
Business Orientation
We focus on our customer’s overall business aspects and guarantee significant business impact
Professional
We go the extra mile to make sure we deliver the highest quality service, on time
Confidence
Our solutions are based on verified best practices
We focus on:
Manufacturing companies
Installation companies
Delivery capability:
We have built a strong network of expert companies with different capabilities if needed
We have also joined forces with a number of important IT vendors who provide solutions that focus on developing service businesses .
back to the home page